At The Gift Box UK, we strive to ensure that every purchase brings joy to our customers. However, we understand that sometimes things don’t work out. If you're not completely satisfied with your purchase, we're here to help!
1. Returns
We accept returns within 30 days of purchase, provided the item is in its original condition, unused, and with all original tags and packaging. If you received a damaged or defective product, please contact us immediately.
To initiate a return, please contact us at Waqasuk7165@gmail.com or call us at 07375077546 with your order details and the reason for the return. Our customer service team will provide you with the return instructions.
2. Non-Returnable Items
Some items are non-returnable due to their nature, including:
- Personalized gifts
- Perishable items (e.g., flowers, food)
- Gift cards
- Sale or clearance items
Please check the product description to confirm if the item is eligible for return before making a purchase.
3. Exchanges
If you would like to exchange an item for a different size or product, we’re happy to accommodate this request. Simply contact us within 30 days of receiving your order, and we will guide you through the exchange process.
4. Return Shipping
Customers are responsible for the cost of return shipping, except in cases where the product is damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance for returns. The Gift Box UK is not responsible for items lost in transit.
5. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may still return the item for a refund. However, the gift recipient will be responsible for shipping costs for exchanges.
6. Contact Us
If you have any questions or concerns regarding your return or exchange, don’t hesitate to reach out to us:
The Gift Box UK
Email: Waqasuk7165@gmail.com
Phone: 07375077546
Address: Flat 6 New Oxford House, Southampton
We are here to assist you and ensure a smooth shopping experience. Thank you for choosing The Gift Box UK!